INFORMATION ABOUT RETURNS

Last modified: 20-10-2023

It may happen that you want to return an order. Perhaps because you do not like the product or perhaps there is another reason why you would not want the order. Whatever the reason, you have the right to return your order up to 30 days after receipt without giving a reason.

You will then be credited with the full order amount including shipping costs. Only the costs for returning from your home to the webshop are at your own expense. If you make use of your right of withdrawal, the product with all accessories supplied and - if reasonably possible - in the original condition and packaging will be returned to the entrepreneur. To make use of this right, you can contact us via info@bivakshop.nl . We will then refund the order amount due within 14 days after registration of your return, provided that the product has already been returned in good order.

IMPORTANT: Always register your return first!

If the product is damaged or the packaging is damaged more than necessary to try the product, we can pass on this reduction in value of the product to you. So treat the product with care and make sure that it is well packaged when returning it.

Exchange product?

Do you want to exchange your product? That is no problem at all. You can contact info@bivakshop.nl for this. However, you will bear the costs for returning the product yourself.

Return Exceptions

Our return policy does not apply to the following products:
a. For sealed products. When the seal is broken, these products are not returnable.
b. which have been created by the entrepreneur in accordance with the consumer's specifications;
c. which are clearly personal in nature;
d. which by their nature cannot be returned;
e. which can spoil or become obsolete quickly;
f. whose price is subject to fluctuations in the financial market over which the entrepreneur has no influence;

Contact details webshop bivakshop.

Bivouac shop.
Brouwersweg 100
6216 EG Maastricht

Phone: +31 (0)438524375 / +31 (0)627326449
E-mail: info@bivakshop.nl
KVK: 62996401
VAT: NL156272477B01